IT Support Specialist

Role Overview

Location: On-Site (Sanford, NC)

Schedule: 1st Shift (7a-3:30p); Monday through Friday

Pay Rate: $25

Your Mission as an IT Support Specialist

• Support the design, development, testing, and ongoing support of enterprise application solutions
• Aid in coding, debugging, and testing of application components using established development standards
• Troubleshoot application and system issues using structured problem-solving and root cause analysis techniques
• Contribute to requirements gathering and documentation, including functional and non-functional requirements
• Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures
• Support application design activities and apply basic architecture and integration standards
• Participate in system, database, and platform integration efforts across multiple applications
• Assist with planning, executing, and documenting system and software testing activities
• Log, track, and escalate issues following standard incident, change, and escalation processes
• Collaborate with technical teams and business partners to support reliable, stable application services

What You Bring to the Team

• Education & Experience: High School Diploma, Bachelor’s degree in IT preferred, Basic experience with SQL
• Certifications & Tools (Preferred): CompTIA A+
• Knowledge, Skills & Abilities: Takes a leadership role in service and quality initiatives; adheres to company and customer safety procedures; organized, self-motivated, and able to prioritize effectively; strong interpersonal and communication skills; ability to read, analyze, and interpret technical and business documentation; ability to write reports, correspondence, and knowledge-based documents; ability to present information and respond to questions from diverse audiences; strong problem-solving skills and ability to work in environments with limited standardization; team-oriented with a strong customer service mindset

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

Why This Role Stands Out

As an IT Support Specialist, you will be a trusted technical resource—supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.

Why This Role Stands Out

As an IT Support Specialist, you will be a trusted technical resource—supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.