IT Support Specialist
Clarke Consulting -- IT Consulting for Biotech and Startup Communities · South San Francisco, CA · 4 mo ago
On-siteInformation TechnologyFull-time
Job Requirements
- Working with a team of consultants
- Following the direction and guidance of a senior staff member and/or technical lead
- Customer service and people skills are paramount
- Comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office
- Supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware
- Front-line support - resolution of customer support issues in-person and by email/phone/zoom/slack/etc.
- User account administration and auditing
- Ticket queue management
- Printer/monitor/peripheral troubleshooting
- Specifying computer hardware and software for purchases
- Security and management software deployment
- General troubleshooting/problem resolution
Qualifications
- Bachelor's Degree from a 4 year college