IT Support Specialist

About the role

CONAM Management Corporation is part of The CONAM Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employ a team of 1500+ energetic associates...

Responsibilities

• Desktop & Application Support Duties
• Network Support Duties
• End-User Support & Customer Service

Requirements

• Education & Experience
• Knowledge, Skills, and Abilities

Qualifications

• Required Skills And Knowledge
• Preferred Skills And Knowledge

Skills

• Knowledge of PC operating systems, hardware, and desktop/laptop support
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Visio)
• Experience supporting peripherals, including printers, scanners, and wired/wireless network devices
• Strong troubleshooting skills with network equipment, including routers, switches, and wireless access points; experience with UniFi solutions preferred
• Knowledge of endpoint management and security solutions (e.g., CrowdStrike)
• Working knowledge of Active Directory, Group Policy, and Exchange environments
• Understanding of general networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN)
• Familiarity with endpoint deployment and imaging tools (e.g., KACE)
• Experience supporting mobile devices (iOS/Android)
• Strong troubleshooting skills across hardware, software, and network-related issues

Benefits

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more