IT Support Specialist

About the Position

TJFACT is seeking a proactive and solutions-oriented IT Support Specialist to manage and evolve our internal technology infrastructure by supporting our corporate office in downtown Atlanta, GA. This hybrid role will serve as our primary IT resource, replacing outsourced services and overseeing end-to-end support, systems administration, integrations, workflow automation, and ongoing optimization of our technology stack.

KEY RESPONSIBILITIES

• IT Operations & Support
  • Provide day-to-day technical support for employees (hardware, software, networking, MFA, access issues, etc.)
  • Manage employee onboarding and offboarding: Account creation (Microsoft 365, SharePoint, Costpoint, etc.), device setup, configuration, and deployment, access removal and equipment reassignment, maintain inventory of devices, licenses, and IT assets, conduct periodic cost audits of IT products, subscriptions, and services, manage and maintain the company website, performing updates and coordinating technical changes as needed
• Systems Administration & Configuration
  • Administer Microsoft 365 (Admin Center, Exchange, Teams, SharePoint)
  • Configure and maintain SharePoint sites, automations, and interdepartmental workflows
  • Develop and maintain integrations between Microsoft 365 and ERP systems (e.g., Costpoint)
  • Provide user support and basic configuration troubleshooting within ERP platforms
  • Maintain adherence to industry-standard security practices
• Technology Development & Process Optimization
  • Develop and maintain Business Intelligence (BI) dashboards and reporting tools
  • Provide BI training to users (basic and advanced levels)
  • Evaluate and implement AI tools and automation platforms to enhance operational efficiency
  • Design and optimize cross-departmental workflows to improve scalability and reduce manual processes
• Training & Documentation
  • Deliver training on new tools, workflows, and system enhancements
  • Create and maintain documentation for system configurations, standards, and procedures
  • Develop user-friendly guides and best practice materials

REQUIRED QUALIFICATIONS

• 5+ years of IT support and/or systems administration experience
• Hands-on experience administering Microsoft 365 (Admin Center, Exchange, Teams, SharePoint)
• Experience building SharePoint workflows and automations
• Experience with Business Intelligence tools and reporting platforms (e.g., Cognos or similar)
• Experience with workflow automation tools (Power Automate, Zapier, or similar)
• Strong troubleshooting and technical problem-solving skills
• Ability to manage multiple concurrent priorities independently
• Experience creating technical documentation and delivering user training
• Strong communication skills with the ability to translate technical concepts to non-technical stakeholders
• Working knowledge of cybersecurity best practices within cloud-based environments

PREFERRED QUALIFICATIONS

• Experience in a Government Contracting (GovCon) environment
• Familiarity with CMMC requirements
• Experience supporting or configuring Deltek Costpoint
• Website maintenance experience (WordPress, Webflow, or similar)
• Experience implementing AI-enabled workflow or automation tools
• Knowledge of cloud-based integrations and API-driven platforms