IT Support Specialist

About the role

Circuit Board Medics is a business that focuses on repairing and rebuilding circuitry in automotive and appliance modules. They strive to provide high-quality work and excellent customer service, aiming to serve customers with passion, grit, and excellence.

Responsibilities

• Serve as the first point of contact for technical support, on-site and remote
• Install and configure approved applications on client computers
• Provision new user accounts and workstations
• Perform scheduled systems maintenance and updates outside business hours
• Set up and support network peripherals — printers, switches, and other devices
• Assemble, install, repair, and maintain computer hardware and components
• Manage data backup and replication
• Identify, document, and resolve recurring technical issues
• Maintain accurate documentation in our internal knowledgebase
• Support the IT Manager in implementing and completing IT projects on time
• Maintain the integrity of our local and wireless networks
• Take on other related duties as needed

Requirements

• A.S. degree with 2+ years of experience in PC support/network administration, or 3+ years of experience with relevant certifications
• Strong grasp of PC computing and networking concepts, from the ground up to the big picture
• In-depth knowledge of Windows 10 desktop operating systems
• Proficiency with Windows Server 2016+, Active Directory, and Group Policy
• The ability to translate technical issues into plain language for non-technical users
• Strong prioritization, customer service, and communication skills
• An openness to constructive feedback from the people you support

Qualifications

• Nice to have: Experience with Azure and/or AWS cloud services (IaaS/PaaS)
• CompTIA A+ Certification

Benefits

• Health Insurance
• Paid time off
• Paid sick leave
• Paid holidays
• Stable Hours
• 401(k) matching
• Adoption benefits
• Continuing education
• Opportunities for advancement
• Financial planning resources
• Professional development
• Free healthy snacks
• Casual dress code
• Branded clothing allowance
• Game nights
• Social outings