IT Support Specialist

POSITION SUMMARY

The IT Support Specialist serves as the primary point of contact for employee technology support and is responsible for delivering exceptional customer service while maintaining company technology systems.

KNOWLEDGE, SKILLS and ABILITIES

• Strong verbal and written communication skills with the ability to work effectively with employees, leadership, and vendors.
• Excellent organizational, time management, and customer service skills.
• Experience providing technical support in both remote and onsite environments.
• Ability to troubleshoot and support Microsoft Windows, Microsoft 365, desktop hardware, mobile devices, printers, and business applications.
• Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience with Microsoft 365 administration, including Outlook, Teams, SharePoint, Entra ID, Intune, and related cloud services.
• Strong problem-solving skills with the ability to prioritize, troubleshoot, and resolve technical issues efficiently.

ESSENTIAL JOB FUNCTIONS

• End User Support
• Service Desk and Documentation
• Endpoint and Asset Management
• User Administration and Access Management
• Infrastructure and Security Support
• Additional Responsibilities

Specific Education or Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 2+ years of hands-on experience in a help desk, desktop support, service desk, or IT support role.
• Strong experience supporting Microsoft Windows 10 and 11 environments.
• Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Familiarity with Microsoft Entra ID, Intune, Microsoft Defender, and endpoint management concepts preferred.
• Experience with ticketing systems such as Jira, ConnectWise, ServiceNow, or similar platforms.
• Experience deploying and supporting desktop hardware, laptops, printers, mobile devices, and peripheral equipment.
• Experience supporting SaaS applications and cloud-based business systems.
• Powershell experience preferred but not required.
• CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent certifications preferred.
• Strong customer service, communication, problem-solving, organizational, and multitasking skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• The temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS

Travel unlikely for this role; however, 5% travel to assigned sites locally, as needed.