IT Support Specialist

Job Overview

Responsibilities

• Provide first and second-line technical support to all staff, responding to IT issues and requests in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network problems for desktops, laptops, mobile devices, and printers.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Manage user accounts and permissions across various platforms, including Active Directory and cloud-based services.
• Log all incidents and service requests in our IT ticketing system, ensuring accurate documentation of issues and resolutions.
• Aid with the procurement, setup, and deployment of new IT equipment.
• Support and maintain local network infrastructure, including switches, routers, and wireless access points.
• Contribute to IT projects, such as system upgrades and technology rollouts.
• Develop and maintain IT documentation and user guides to support our team.

Qualifications

• Proven experience in an IT support role, such as a Helpdesk Technician or IT Support Specialist.
• Strong working knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office 365 and other standard business software.
• Hands-on experience with troubleshooting and resolving computer hardware issues.
• A solid understanding of network fundamentals (TCP/IP, DNS, DHCP).
• Excellent communication and interpersonal skills, with a strong customer service focus.
• Strong problem-solving abilities and a logical, analytical mindset.
• Ability to work independently and as part of a team in a dynamic environment.
• A degree in Information Technology, Computer Science, or a related field is desirable.
• Professional certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are considered an asset.

Benefits

• A competitive salary and a comprehensive benefits package.
• Opportunities for continuous professional development and training.
• A supportive and collaborative team environment.
• The chance to be a key part of a leading organization in the real estate industry.