IT Support Specialist

Responsibilities

• End-User Support: Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment.
• Onboarding & Lifecycle Management: Execute the IT onboarding and offboarding process, including hardware provisioning, account creation, and user training on IT policies and security best practices.
• Infrastructure Maintenance: Assist in the installation, configuration, and maintenance of network equipment, servers, and industrial devices within a manufacturing environment.
• Cybersecurity Compliance: Assist in enforcing cybersecurity controls aligned with NIST 800-171, CMMC, and ITAR/EAR requirements, ensuring all workstations and devices remain compliant and secure.
• Documentation: Maintain accurate asset inventory, software licenses, and technical documentation for internal processes and troubleshooting guides.
• Cross-Functional Collaboration: Partner with Engineering, Operations, and Quality teams to support automation and data collection workflows.
• Azure: Support Azure AD (Entra ID) user accounts, assist with MFA setup, and help maintain access to Azure-hosted resources.
• Microsoft 365: Administer M365 tenant including user licensing, Exchange Online, Teams, and Intune.
• Ubiquiti: Troubleshoot Ubiquiti UniFi network equipment including switches, access points, and gateways.
• SharePoint: Manage SharePoint site permissions, document libraries, and access controls.
• Active Directory: Maintain on-prem AD including user/group management, GPO enforcement, and OU structure; support hybrid identity with Entra Connect and enforce least-privilege access.
• Asset Management: Maintain accurate inventory of hardware, including tracking device lifecycle, and equipment assignments across office and manufacturing facilities.

Qualifications

• Experience: 1+ years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or high-security regulated environment.
• Technical Proficiency: Strong knowledge of Windows operating systems, Microsoft 365 administration, and basic networking.
• Security Mindset: Familiarity with cybersecurity frameworks (NIST, CMMC) and experience working within ITAR/EAR export-controlled environments is highly preferred.
• Problem Solving: A hands-on "fixer" mentality with the ability to troubleshoot complex hardware and software issues independently.
• Physical Requirements: Ability to lift up to 50 lbs and work comfortably in a manufacturing environment, including occasional work on ladders or in server rooms.
• Preferred Certifications: CompTIA A+

Must be a U.S. Person due to required access to U.S. export-controlled information or facilities.