Maitre’D – Sushi by Scratch Restaurant at Grand Hyatt Deer Valley

Responsibilities

• Coordinating and Managing Reservations
• Answering the Phone, Emails, and Text Messages from Guests
• Managing and Training other FOH Staff on Hosting and Canapé Service
• Assist with the Bar Service Program, as scheduling needs require
• Greet and Welcome Guests, ensuring a High Standard of Hospitality
• Cook with the Chef and FOH Staff to Ensure Timely and Efficient Service
• Handle Guest’s Feedback, Resolving them in a Professional Manner
• Maintain an Updated Knowledge of the Menu, Beverage List, and Specials
• Coordinate with the Chef and FOH Staff to Ensure Timely and Efficient Service
• Manage VIP Guests and Special Events to Ensure an Exceptional Experience
• Regularly Review Product for Quality
• Organize and Supervise Shifts
• Ensure Compliance with Sanitation and Safety Regulations
• Promote the Brand in the Local Community through Word-of-Mouth and Restaurant Events
• Foster a Collaborative Spirit by Supporting your Colleagues
• Interact with Guests and Team Members with Warmth and Professionalism
• Ensure Thoughtfulness, Accuracy, and Precision in All Aspects of Service

Qualifications

• Minimum of 2 years of experience as a Maitre’d or in a similar role in Hospitality
• Prioritization of candidates with Bartending experience
• Passion for Hospitality and the ability to provide exceptional service and create lasting memories for our guests
• Warm and Professional communication and leadership skills
• A reliable, flexible team player willing to learn and adapt to new situations
• Fully available to work nights and weekends, including Holidays