Maitre D' / Front Desk Receptionist (Part Time / Flexible)

About the role

We’re Squeeze, a feel-good company, from the Founders of Drybar. Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright.

Responsibilities

• Check in and greet guests with a warm and friendly welcome
• Provide over-the-top, exceptional guest service
• Ensure front of house and guest lounge is maintained to Squeeze standards
• Expert at all things app-related! Squeeze’s experience is digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Resolve guest issues in the shop

Requirements

• 1+ year in retail, preferably technology or front-desk, service-related experience
• Proven track record in delivering an exceptional guest experience
• Excellent problem solving and troubleshooting skills
• Strong communication and multi-tasking skills
• Experience with Zendesk preferred

Qualifications

• Energetic and detail-oriented
• Hospitality orientation, gracious and patient, warm in nature with strong communication skills
• Passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle
• Eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future

Skills

• Technology proficiency
• Exceptional customer service skills
• Problem-solving abilities
• Effective communication skills
• Zendesk experience (preferred)

Benefits

• Competitive hourly rate
• Health benefits (including vision & dental) and 1-week paid vacation for our employees who work just 32 hours or more. That’s as few as 4 shifts per week!
• Paid Sick Leave
• 1 free Mid Squeeze (50-minute massage) a month
• Anual performance raises ($1/year)
• Flexible schedules
• Responsive, empathetic, and understanding Management providing on-site leadership
• A revolutionary, feel-good culture (including snacks to keep you fueled and points from peers redeemable for gift cards)
• Nurturing, supportive environment, no matter where you're at in your career
• Team-building offsites

Pay

Competitive hourly rate

Schedule

Flexible schedules