Maintenance Supervisor, PV Woodlawn, Baltimore MD

Job Summary

Provides leadership, direction and oversight for the physical condition, appearance, and operational efficiency of the property, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement.

Responsibilities

• Ensures timely, accurate, and high‑quality completion of resident service requests.
• Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests.
• Identifies and completes or oversees routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records.
• Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner.
• Oversees apartment turnovers, repairing, renovating, painting, and cleaning vacant apartments.
• Ensures all areas are kept safe, tidy and free of trash, debris and animal waste, including dumpster cleanliness and preparation for trash pick‑up.
• Continuously monitors all community and grounds areas to ensure proper and safe maintenance; advises management of any areas needing attention.
• Maintains landscaping, including watering flowers, and performs snow removal as needed.
• Complies with Enterprise Residential policies, procedures, and external regulatory requirements; ensures solid understanding of operational and human‑resources policies.
• Resolves complex or advanced service issues, including sensitive communications with residents.
• Contributes to the annual budget planning process; maximizes interior and exterior appeal within budget parameters; ensures service contracts are in place and renewed annually; purchases equipment and supplies according to budget and purchasing policies.
• Responds timely, appropriately and courteously to emergencies.
• Develops and delivers formal and informal training to associates throughout the company as assigned.
• Participates in and attends all required in‑service training sessions.
• Supports other communities as assigned by management.
• Other duties as assigned.

Supervisory Responsibilities

• Manages the maintenance department, which may include Senior Maintenance Technicians, Maintenance Technicians, Maintenance Apprentices, and/or Porters.
• Carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws.
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; and addressing complaints and resolving problems.

Essential Skills, Experience and Talent

• Minimum three years as a maintenance technician or other applicable experience; prior supervisory experience preferred.
• High School Diploma or G.E.D.
• Extensive knowledge in carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
• EPA Section 608 Technician Certification – Type II or Universal (or ability to obtain within 90 days of employment).
• Proficiency in the use of hand and power tools.
• Ability to lead, direct, and motivate others to innovate and excel.
• Strong organizational and follow‑up skills; ability to manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills; ability to interact in English with a diverse group of associates, residents, and external agencies.

Pay

The pay range for this position is $23.55 per hour to $31.68 per hour. The range represents the low and high ends of what may be paid for this role; actual compensation will depend on skills, qualifications, experience, and location.

Benefits

• Annual performance bonuses
• Generous paid leave programs
• Dental, health, and vision care plans
• Family‑building benefits such as adoption and surrogacy support
• Flexible work arrangements to promote work‑life balance
• Health advocacy, Employee Assistance Program (EAP), and mental‑health benefits
• Financial education and wellness programs
• Auto‑enrollment in a 401(k) plan with employer matching contributions
• Learning and development opportunities, including tuition reimbursement for job‑related courses and certifications