Maintenance Supervisor (Niro)

About the role

Join Mark-Taylor, Arizona’s leading multifamily builder and manager, as a Manager of Facilities and Service (Maintenance Supervisor) at Niro in Phoenix, AZ. In this role, you will oversee maintenance repairs and community upkeep, ensuring our properties deliver the five-star service that makes Mark-Taylor communities feel like home.

Responsibilities

• Serve as the leader for the team of Service Technicians, Facilities Technicians, and Housekeepers.
• Oversee and execute hands-on maintenance duties to maintain and enhance the value of the community, including HVAC, electrical, plumbing, pool, carpentry, drywall, appliances, and exterior structures.
• Perform consistent inspections, diagnose problems, and make necessary repairs.
• Manage the daily inventory of apartment homes to support leasing efforts, including Make-Ready and Turn Board.
• Schedule contractors and vendors as needed.
• Inspect the property for safety hazards and correct them to mitigate liability.
• Share rotating on-call duty with the service team and respond to after-hours needs in uniform/badge.
• Complete the Weekly Service Report in a timely manner.
• Adhere to Mark-Taylor safety protocols, programs, policies, and procedures.
• Participate in training classes and mentor Service Technicians and Facilities Technicians.
• Maintain accurate records for preventative maintenance, work orders, inspections, inventories, pool chemical logs, and make-ready/turn units.
• Provide excellent customer service and maintain positive rapport with residents and team members.
• Oversee capital projects, including bidding and execution.

Requirements

• 2+ years of experience as a Maintenance Manager in a luxury multi-family setting (required).
• Lease-up punch walk experience (highly preferred).
• Advanced knowledge in plumbing, electrical, pool maintenance, HVAC, carpentry, landscape maintenance, appliances, and OSHA-related standards.
• One or more industry-specific professional certifications (EPA, HVAC, CPO, OSHA, or similar).
• Service-oriented mindset.
• Basic computer skills.
• Three or more years of experience as a Maintenance Technician, Apartment Turn Technician, Service Technician, Make-Ready Technician, or Work Order Technician (preferred).
• Basic understanding of written and verbal English.

Benefits

• Employee rent discounts (subject to availability).
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.
• Paid time off, sick time, holidays, and volunteer time.
• Comprehensive medical, dental, and vision benefits.
• Additional hourly pay for EPA, CPO, and OSHA certifications (eligible 90 days from hire).

Pay

The anticipated base pay range for this position is $34.00–$36.00/hour. All service team members who participate in the on-call rotation receive an additional $3.00/hour incentive for all hours worked while on-call.