MainStay Suites Murfreesboro - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. As the face of the hotel, you make every interaction feel effortless and inviting while keeping the front desk humming with precision, juggling reservations, requests, and surprises.

Responsibilities

• Provide warm, top‑tier guest service that makes guests feel right at home.
• Communicate clearly and confidently with guests and team members.
• Think quickly and act smart to resolve challenges and turn hiccups into happy endings.
• Multitask by handling reservations, check‑ins, check‑outs, and financial details in an organized, clockwork manner.

Requirements

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and the Microsoft Office suite.

Benefits

• Competitive benefits package after an initial waiting period.
• Daily Pay (ask recruiter for details).
• Medical, dental, and vision coverage.
• Short‑term and long‑term disability insurance.
• Income protection, term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401(k) retirement plan.

Pay

Now offering Daily Pay! Ask your Recruiter for more details.

Property Information

Feel at home at our Mainstay by Choice Murfreesboro hotel, located in the historic downtown area near the 1859 Rutherford County Courthouse. The vibrant community offers 20 blocks of locally owned shops, restaurants, and businesses, as well as easy access to Middle Tennessee State University, the Discovery Center at Murfree Spring, and major destinations via I‑24. Our supportive, collaborative work environment celebrates success and offers opportunities to grow, succeed, and belong.