Homewood Suites Midland - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest‑experience guru—mastering warm welcomes, smooth check‑ins, and friendly farewells. As the face of the hotel, you turn first impressions into lasting memories while keeping the front desk humming with precision, handling reservations, requests, and surprises with hospitality ninja‑like skill.

Responsibilities

• Provide top‑tier guest service, ensuring every interaction feels effortless and inviting.
• Communicate clearly and confidently with guests and team members, maintaining smooth workflow.
• Think quickly and act smart to resolve challenges, turning potential hiccups into happy endings.
• Multitask efficiently by juggling reservations, check‑ins, check‑outs, and financial details while staying organized.

Requirements

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software.
• Proficiency with the Microsoft Office suite.

Benefits

• Daily Pay (ask recruiter for details).
• Medical, dental, and vision coverage.
• Short‑term and long‑term disability insurance.
• Income protection, term life, and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401(k) retirement plan.

Property Information

Our comfortable all‑suite hotel in Midland sits at the heart of the Permian Basin, between the Dallas/Fort Worth Metroplex and El Paso. Easy access to TX‑191, the TX‑250 loop, and I‑20 makes travel convenient. Midland International Airport, Chevron, and Occidental Petroleum are all within 20 minutes. Guests enjoy free breakfast, fully equipped in‑suite kitchens, and a fitness center.