Main Branch - Library Page I - Main Branch - PT

About the role

Under the direct supervision of the Librarian II – Branch Manager – Main Branch, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order and assists the circulation team with checking circulation materials in and out.

Responsibilities

• Accurately shelves library materials and straighten collections, demonstrating strong attention to detail.
• Performs regular shelf-reading to ensure proper order and assists in creating and maintaining attractive displays.
• Maintains the cleanliness and appearance of public areas, including tables and seating, to ensure a welcoming environment.
• Assists at the circulation desk as needed, checking library materials in and out efficiently and accurately.
• Greets and directs patrons to appropriate staff members in a friendly, helpful manner, providing excellent customer service.
• Follows established procedures with minimal supervision and promptly reports issues or concerns to a supervisor.

Requirements

• Ability to move a loaded cart weighing up to 150 pounds.
• Must be able to work evenings and weekends and maintain regular, reliable attendance.

Qualifications

A high school diploma or GED is required. Six (6) months of experience in a customer service position is preferred.

Skills

• Skill to use a personal computer.
• Operate circulation and public catalog automation system.
• Interact tactfully and courteously with the public in a friendly and efficient manner.
• Effectively organize and multi-task.
• Arrange circulation materials in numerical and alphabetical order.

Physical Demands

Essential duties require the following physical skills and work environment: Medium – lifting no more than 50 pounds; carrying up to 25 pounds. The position is expected to exert the following physical demands during a typical workday:

• Standing (E - Extensive)
• Walking (E - Extensive)
• Lifting (E - Extensive)
• Pushing/Pulling (E - Extensive)
• Kneeling (E - Extensive)
• Crouching (M - Moderate)
• Bending (E - Extensive)
• Twisting (I - Infrequent)