Main Branch - Library Assistant I - Main Branch

About the role

Under the supervision of the Branch Manager, this position assists customers with registering for library cards, using the self-check system, and resolving account-related issues. It provides prompt and friendly customer service by answering questions, solving problems, and supporting patrons with various tasks related to the use of library materials.

Responsibilities

• Serves at the circulation desk checking in and out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.
• Accurately enters and updates patron and library material information in the library database.
• Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.
• Provides Readers Advisory service to library patrons and staff.
• Assists the public in the use of the library’s online catalog and digital resources.
• Provides hands-on assistance to patrons with computer use, printing, and photocopying.
• Maintains, organizes, and cleans the audiovisual collection.
• Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.
• Assists with interlibrary loan tasks.

Requirements

• One (1) year of public contact and/or customer service experience as well as a familiarity with basic library procedures and demonstrated knowledge of computers is required.
• Previous clerical or library clerical experience in a public library preferred.
• A high school diploma or GED is required. An associate’s degree is preferred.
• A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.

Skills

• Library policies, procedures, systems, and services including the Dewey Decimal System.
• Bibliographic database and related search procedures.
• Library collections (circulation, reference, and special collections).
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Suite applications.
• Effective internet search techniques and online research strategies.
• Basic principles of customer service and public engagement within a library environment.

Qualifications

• Ability to accurately and efficiently operate computer and library-related software systems.
• Presentation and application of a dedicated commitment to public service.
• Adaptability to changing circumstances and situations.
• Maintenance of a positive attitude and strong work ethic.
• Application of problem-solving skills to assist patrons and resolve issues effectively.

Physical Requirements

Essential duties require the following physical skills & work environment: Ability to push or transport a loaded cart weighing up to 150 pounds. Must be able to work evenings and weekends and maintain regular reliable attendance.

• Medium – lifting no more than 50 pounds; carrying up to 25 pounds
• Standing (Extensive), Sitting (Moderate), Walking (Moderate), Lifting (Moderate), Carrying (Moderate), Pushing/Pulling (Moderate)