Library Page I - North Branch - PT

About the role

Under the direct supervision of the Librarian II – Branch Manager – North Branch, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order, and assists the circulation team with checking circulation materials in and out.

Supervision

This position exercises no supervision.

Responsibilities

• Shelves materials accurately and straightens the collection while also having a strong attention to detail.
• Shelf-reads the collection while helping to create and maintain displays.
• Straightens and maintains attractiveness in the public area for tables and seating.
• Checks in and out library materials at the circulation desk as needed.
• Directs patrons needing assistance to appropriate staff in a friendly, helpful manner using excellent customer service skills.
• Follows routine procedures without direct supervision and reports problems to supervisor.
• Performs other job related duties and responsibilities as assigned.

Qualifications

Knowledge

• Purposes and use of libraries.
• Library services and locations within the library.

Skills

• Use a personal computer.
• Operate circulation and public catalog automation system.
• Interact tactfully and courteously with the public in a friendly and efficient manner.
• Effectively organize and multi-task.

Abilities

• Complete work duties independently, without direct supervision.
• Quickly learn and perform routine library functions and procedures accurately.
• Operate circulation and public catalog automation system.
• Communicate effectively orally with the general public, supervisors and co-workers.
• Arrange circulation materials in numerical and alphabetical order.
• Follow instructions and learn to use the computerized circulation system.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience

Six months of experience in a customer service position is preferred.

Education

A high school diploma or GED is required.

License or Certificate

None required.

Physical Demands and Work Schedule

Essential duties require the following physical skills and work environment:

• With or without accommodation, ability to move a loaded cart weighing up to 150 pounds.
• Must be able to work evenings and weekends and maintain regular, reliable attendance.
• Overall strength demand: Medium – lifting no more than 50 pounds; carrying up to 25 pounds.

Physical demand frequency during a typical workday:

• Extensive (70–100%): Standing, Walking, Lifting, Pushing/Pulling, Kneeling, Crouching, Bending, Twisting, Vision
• Moderate (30–60%): Carrying, Overhead Work, Crawling, Hearing, Talking
• Infrequent (10–20%): Sitting, Fine Dexterity, Climbing, Balancing
• Almost Never (