Mailroom & Security Representative

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: EEO, equal opportunity, etc. Also remove duplicated lines, navigation, cookie, legal, scam-warning, application instructions. We need to extract content. Given posting: Hourly Salary: $20.88/hour - $24.73. Position Summary ... etc. Then sections: Essential Duties And Responsibilities (with subcategories). Minimum Qualifications. Also includes Culture and Values, Mission, etc. Those might be considered "About the role" or "Qualifications"? We need to decide sections. We have: Position Summary (prose). Could be "About the role". Then "Essential Duties And Responsibilities" -> Responsibilities. Then "Minimum Qualifications" -> Requirements/Qualifications. Also there is "Professional Development", "Health and Safety". Those could be part of Responsibilities or maybe separate sections like Skills? But we should only create sections if there is real specific content. We have content for Professional Development and Health and Safety; could be part of Responsibilities (they are duties). Could also be separate sections like "Skills" but not needed. We have hourly salary given, so Pay section should be included. Schedule: The posting mentions "Headquarters office operates Monday through Friday, 7:00 AM–7:00 PM, and flexibility in scheduling is required." Also later: "Adapt work priorities and scheduling as needed to support Headquarters operations during the Monday–Friday, 7:00 AM–7:00 PM operating hours." So schedule info present. So we can include Schedule section. Benefits: Not mentioned. So omit Benefits. Skills: Not explicitly listed; we could infer but must not invent. So omit Skills. Qualifications: Minimum Qualifications present. Could also include "Preferred" (Security Guard license preferred). That's part of qualifications. Requirements: Could be same as Qualifications? The instruction says use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include Requirements and Qualifications separately if content distinct. But we have only Minimum Qualifications; we could put that under Qualifications. Requirements maybe duplicate; better to just have Qualifications. Or we could put Minimum Qualifications under Requirements and also include preferred license under Qualifications? But to avoid thin sections, better to have one Qualifications section containing both required and preferred. Thus sections: About the role (Position Summary + Mission + Culture and Values maybe). Responsibilities (Essential Duties And Responsibilities + Professional Development + Health and Safety). Qualifications (Minimum Qualifications + preferred license). Pay (Hourly Salary). Schedule (operating hours and flexibility). We must not repeat job title as heading. No markdown. We need to preserve all substantive information: Must include details from Position Summary, Mission, Culture and Values, Essential Duties (all bullet points), Professional Development, Health and Safety, Minimum Qualifications, Pay, Schedule. We must not include boilerplate: EEO statements, equal opportunity, etc. Also remove duplicated lines. Also remove "The incumbent is expected to work a schedule..." maybe part of Schedule but it's generic; we can keep schedule info. We need to format using

for section headings,

• for any list of duties/requirements/benefits, and

  for prose. Thus for each section, we need to decide if content is prose or list. About the role: Could be prose combining Position Summary, Mission, Culture and Values. Could be multiple paragraphs. Responsibilities: Many duties; better as

  • . Could group by subcategories but still list items. Qualifications: Could be list. Pay: Could be prose

    with salary range. Schedule: Could be prose

    with hours and flexibility. We must not include headings with empty content. Let's craft. First, About the role: We need to include Position Summary: "The Mailroom and Security Representative is a cross-functional role responsible for supporting both security operations and administrative service functions at Headquarters. This position is cross-trained to operate across multiple stations, including Security, Mailroom/Courier Services, Office Support, Reception, and Conferencing Services, ensuring seamless daily operations throughout the building. The position balances building safety responsibilities with service center and workplace support functions. The Headquarters office operates Monday through Friday, 7:00 AM–7:00 PM, and flexibility in scheduling is required. The successful candidate provides professional and responsive customer service, demonstrates proactive problem-solving and attention to detail, and adapts effectively to a dynamic, team-oriented environment." Then Mission: "Children’s Aid Mission To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children’s Aid annually serves children and their families at over forty sites in New York, as well as through three national program models. Children’s Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children’s health, family stability, education, and social and emotional development." Culture and Values: list of values. Could be prose or list. Since it's a list of values, we could use

    • . But the instruction says use
      • for any list of duties/requirements/benefits. Values are not duties/requirements/benefits, but could be considered list; but we can also put as prose. Safer to put as prose paragraph. Thus About the role will have multiple

        elements. Now Responsibilities: We need to list all duties from Essential Duties And Responsibilities (including subcategories Security, Service Center and Mailroom, Conferencing and Audio/Visual Support, Reception and Office Support, Professional Development, Health and Safety). Also maybe include "Perform other related duties as assigned". We'll create a single list with each duty as

      • . Ensure we capture all. Let's extract duties: Security: - Observe building activities, report irregularities, and maintain the security log. - Respond to emergencies and participate in crisis situations under the direction of the Security Lead. - Learn and follow established safety protocols to support the safety of staff and clients in the building. - Provide backup coverage at security posts as needed. - Escort staff to safety and assist with arranging car service when needed. - Serve on the Emergency Response Team by responding to safety-related incidents and emergencies and assisting with fire and other emergency drills. - Operate the building paging system. - Observe building activity and promptly report safety concerns, unusual activity, or incidents to the Security Lead or supervisor. - Use building management and visitor management systems to check in visitors and maintain accurate visitor logs. - Apply de-escalation practices when responding to challenging or crisis situations. - Perform additional security-related tasks and duties as needed. Service Center and Mailroom: - Process all incoming and outgoing mail, overnight packages, and supply deliveries. - Ensure the timely and accurate distribution of sensitive documents to staff, including invoices, correspondence, checks, and legal documents. - Unpack, sort, and deliver supplies. - Serve as a messenger/courier, bringing packages and mail to other Children’s Aid sites and locations as needed. - Monitor and service mailroom equipment, replenish postage, track package deliveries, and serve as the contact for regular services such as copier and shredding services. - Regularly check copier functionality, replenish paper and toner, clear jams, and report equipment failures. - Order office and pantry supplies and regularly check pantries for cleanliness, supplies, and organization. - Assist with maintaining shared workspace areas in accordance with workplace health and safety standards. - Distribute, track, and replenish PPE supplies for the office. - Order pickup and retrieval of Iron Mountain records for Headquarters programs and central staff. - Monitor pantry cleanliness, including cleaning surfaces, refrigerators/freezers, and loading and unloading dishwashers as needed. - Assist with minor office setup needs, such as hanging signage or coordinating small workspace adjustments. - Mobilize areas for events, donations, storage, and other departmental needs. - Perform spot cleaning during work hours, including cleaning spills, pantry areas, glass, floors, and other surfaces. - Maintain a professional and responsive approach when assisting staff, visitors, and other stakeholders with service center needs. Conferencing and Audio/Visual Support: - Maintain and monitor Headquarters conference room calendars, including reviewing booking conflicts and supporting resolution. - Obtain attendee lists for large meetings and ensure Security receives them in advance. - Confirm and coordinate meeting setup requirements, including catering, room configuration, and A/V or CPR equipment needs. - Operate conference phones, monitors, computers, video cameras, microphones, Zoom, and audio conference systems. - Clean, organize, and maintain conference room A/V systems and coordinate hardware and repair needs with IT, following up until completion. - Check A/V equipment throughout the day and assist staff with meeting setup. - Check conference room calendars periodically throughout the day and follow up with staff regarding meeting requirements. - Provide timely assistance and troubleshooting support for conference room and A/V needs. Reception and Office Support: - Greet guests and coordinate meetings with on-site staff. - Interact with the Security Desk and validate meeting status with guests. - Direct phone calls to appropriate parties and offices. - Coordinate incoming and outgoing packages. - Maintain the office phone directory and floor plans on a regular basis. - Maintain cubicle and office signage throughout the office based on updated plans and directory information. - Create staff IDs and program electronic key card access. - Communicate professionally and effectively with staff, visitors, vendors, and other stakeholders. - Respond to questions and requests in a helpful, approachable, and timely manner. Professional Development: - Participate in offered trainings, workshops, in-service days, and/or All-Staff conferences. - Maintain required certifications and documentation of participation in professional activities. Health and Safety: - Adhere to all applicable state and city licensing requirements and CPR/First Aid certification requirements. - Maintain a healthy and safe environment, including safely storing cleaning supplies and equipment and appropriately marking wet floors. - Follow established health and safety procedures when performing security, mailroom, office support, cleaning, and event-related duties. - Perform other related duties as assigned by the Assistant Director of Facilities. - Adapt work priorities and scheduling as needed to support Headquarters operations during the Monday–Friday, 7:00 AM–7:00 PM operating hours. Also there is line: "The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics." This is more about schedule flexibility; we could include in Schedule section. Now Qualifications: Minimum Qualifications: - High school diploma or GED required. - Three (3) years of experience in a security role within a multi-floor or building environment. - Two (2) years of experience working in conjunction with a mailroom. - At least one (1) year of experience using building management or visitor management systems to check in guests and maintain accurate visitor logs. - Security Guard license preferred. We'll put as list. Pay: Hourly Salary: $20.88/hour - $24.73. Schedule: Headquarters office operates Monday through Friday, 7:00 AM–7:00 PM, and flexibility in scheduling is required. Also adapt work priorities and scheduling as needed. We'll put as prose. Now we must ensure we don't include any boilerplate like EEO statements. We removed them. Now produce HTML fragment. We'll start with

        About the role

        then paragraphs. We need to ensure we don't accidentally repeat content. Let's craft. Note: The instruction: "Do NOT repeat the job title as a heading (the page already shows it