Mail Room and Medical Record Clerk

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The heart of Carrum Health is a seamless patient experience enabled by expert coordination behind the scenes.

About the role

The Part-Time Mailroom & Medical Records Clerk is a vital member of our Chicago operations team, ensuring the day-to-day mechanics of our patient records, medical imaging, and office correspondence function with absolute precision. You are an organized, detail-oriented team member who handles sensitive patient data with care, keeps physical and digital workflows moving smoothly, and supports our mission of delivering higher-quality care.

This is a fully on-site role based in our Chicago office, requiring physical attendance Monday through Friday for 4 hours per day. This is an entry-level role (typically 0–2 years of experience) ideal for someone comfortable following established practices and operating standard office technology. You will receive clear direction as you learn to navigate our internal EHR systems, PACS platforms, and mailroom workflows. Your goal is to execute daily tasks with high accuracy, maintain strict patient privacy, and help keep our Chicago office running efficiently.

Note: This is a 6-month contracted position. Carrum Health reserves the right to extend or terminate the contract with 30 days’ written notice.

Pay

The salary range for this role is $26.48/hr depending on geography and level of experience, plus equity and an annual bonus.

Responsibilities

• Play a pivotal role in patient care: Ensure critical medical records and imaging discs reach the right hands without delay.
• Master healthcare technology: Gain hands-on experience with Electronic Health Record (EHR) systems, PACS, and digital digitization tools.
• Bring order to daily operations: Take ownership of the mailroom workflow and keep essential office processes running smoothly.
• Work in a high-impact environment: Directly support our team and Centers of Excellence (COEs) in delivering seamless healthcare services.
• Uphold the highest standards of privacy: Serve as a trusted steward of confidential patient data and HIPAA compliance.

Requirements

• You typically have 0–2 years of relevant experience and are eager to build your core skills in a fast-paced health-tech environment.
• You have an eye for detail: You catch the little things and take pride in accurately indexing sensitive medical records and imaging files.
• You are tech-savvy and adaptable: You easily navigate software, cloud storage, EHR systems, and office equipment like scanners and disc drives.
• You are reliable and self-motivated: You thrive in a structured environment, taking ownership of daily mailroom and filing operations with minimal supervision.
• You respect patient privacy: You understand the critical importance of HIPAA guidelines and handle confidential medical information with care and integrity.
• You bring great organization to the team: You know how to prioritize tasks, track packages, and keep physical and digital workflows running seamlessly.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.