Receptionist / Medical Records Clerk

Main Responsibilities

• Provide exceptional customer service by greeting all visitors and guests in a friendly and professional manner.
• Operate multi-line phone and paging systems, efficiently routing calls to the appropriate party.
• Aid in scheduling staff to ensure resident needs and compliance with federal, state, and local regulations.
• Maintain accurate monthly and daily staffing records, ensuring they are completed in a timely manner.
• Secure shift coverage for open positions, vacation requests, call-offs, and vacancies.
• Maintain resident trust fund accounts, ensuring accuracy and confidentiality.
• Handle sensitive information regarding residents and facility matters with professionalism and discretion.
• Assist with various administrative tasks, including document scanning, accounts payable (AP), and scheduling care conferences.
• Perform various office duties such as assisting with mailings and relaying messages.

Medical Records Responsibilities

• Maintain medical records in accordance with state, federal, and facility policies.
• Collect, organize, and file documents, correspondence, and printed materials.
• Ensure the confidentiality and integrity of all resident medical information.
• Support the Office Manager with Accounts Receivable (A/R), billing, and other resident account functions as needed.
• Perform other administrative and clerical duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare or skilled nursing facility preferred.
• Strong customer service, communication, and interpersonal skills.
• Skilled in Microsoft Office Suite (Word, Excel, Outlook).
• Highly organized with the ability to manage multiple tasks and deadlines.
• Detail-oriented, professional, and dependable.
• Ability to maintain strict confidentiality in all matters related to residents and facility operations.