MA/Front OfficeSupport

About the role

Gastro Florida is seeking an experienced MA/Front Office Support member to join our team in one of our gastroenterology medical offices in Tampa Bay. This role is ideal for someone who is confident in a fast-paced outpatient environment, comfortable with high volume patient loads, and able to integrate quickly with minimal training. The position requires a competent, conscientious, service-oriented individual with a strong character. This role works under the direction of the division practice manager.

Minimum Requirements

• Certified medical assistant
• High school graduate
• 2 years of medical office experience utilizing EMR/practice management systems
• Preference may be given to candidates with work experience from employers that emphasize excellent customer service (e.g., Publix, Disney, Chick-fil-A)

Qualifications

• Previous specialty office care experience required
• Previous GI experience helpful
• Reliable attendance is essential
• Ability to float to different locations as needed
• Immediate availability preferred

Responsibilities

• Patient intake, vitals, and medication reconciliation
• Checking patients in/out
• Collecting and posting copays
• Scheduling appointments and answering phones
• Completing medication refills and processing medication prior authorizations as directed by physician and within CMA/State of Florida scope
• Order entry, CPT coding, and supporting providers with documentation
• Understanding of common medications used to treat chronic conditions
• Strong proficiency with eClinicalWorks (ECW)
• Managing the fax inbox, including timely review, routing, and documentation
• Scheduling patient appointments, follow-ups, procedures (Colon, EGD, etc.), and coordinating provider workflows
• Maintaining inventory and equipment
• Maintaining a hygienic and organized area

Criminal background and drug screening required as well as excellent professional references.