Front Office Receptionist

About the role

The Front Office Coordinator helps ensure a smooth, efficient, and professional front desk experience for patients. This role includes training new staff, troubleshooting front office issues, managing point-of-service collections, and supporting daily operations. The Front Office Coordinator also addresses patient complaints and concerns, resolving or escalating them as appropriate. This position may assist with recruitment efforts in collaboration with the Practice Leader or Front Office Supervisor, including participating in interviews and providing candidate feedback as needed.

Responsibilities

• Oversight of daily front office operations, ensuring efficient workflow and high-quality patient service
• Greeting and checking in patients, verifying insurance, and processing payments
• Managing scheduling, calls, and appointment coordination
• Cooking referrals and explaining appointment details
• Cooking daily front office workflow, including assigning tasks and prioritizing patient service needs
• Serving as a liaison between providers, clinical staff, and administrative teams to ensure seamless communication
• Training and mentoring new front office staff on policies, procedures, and systems
• Monitoring front office supplies and coordinating ordering materials as needed
• Generating and reviewing daily reports to ensure scheduling accuracy and support revenue cycle tasks
• Supporting practice management by escalating issues related to patient service, scheduling conflicts, or process inefficiencies
• Aiding in recruitment by partnering with the Practice Leader or Supervisor to interview and provide candidate feedback

Qualifications

• A high school diploma or GED is required; an associate degree or relevant certification is preferred
• Experience in a front or medical office is required; coordinator or leadership experience is a plus
• Strong communication, time management, and active listening skills are essential
• Highly organized, detail-oriented, and able to manage multiple priorities
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems
• Able to train others, support team operations, and resolve workflow issues

Behavioral Expectations

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork
• Ability to remain focused for extended periods and manage multiple tasks efficiently
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use

Why ESP?

• Competitive compensation and a full range of benefits, including:
• Medical, dental, and vision insurance
• 401(k) with Safe Harbor contribution
• Paid time off and holidays
• Paid time off and holidays
• Optional short- and long-term disability
• Voluntary life and accident insurance
• Additional benefits including legal support, EAP, and more
• A collaborative, values-driven culture focused on growth and innovation