BUSINESS OFFICE - FRONT DOOR LIAISON

About the Role

Escorts and transports patients who need help to their destination within the hospital. Meets, greets and assists patients, guests and colleagues by providing directions and wayfinding. Performs COVID screening at entry to hospital including: taking temperature, asking screening questions, providing masks and having visitors sign waiver forms. Refers all questions and issues to the administrator on call when applicable. Provides information and direction for guests needing to park their vehicle and/or drop off patients. Assists in transport upon discharge from the hospital. Handles all front entrance needs for patients, visitors and guests, including wheelchair assistance and offering a warm greeting to make them feel welcomed and well cared for.

Responsibilities

• Open door for guests and visitors and assist them to enter or leave property.
• Act as a liaison for patients with every department of IFCH and MVH.
• Monitor commercial and personal vehicle traffic (guest vehicles, buses, taxi cabs) and direct them on property to ensure proper parking and efficient traffic flow.
• Provide information and directions to guests concerning services, property amenities, and hours of operation.
• Ensure parking procedures are properly communicated to visitors and guests.
• Adhere to all company procedures and policies.
• Ask COVID screening questions in a professional and compassionate way.
• Perform temperature screening of all entering the hospital.
• Contact Administrator on call for questions or issues that arise.
• Report all cases of injuries, unsafe work conditions, and accidents to the manager.
• Maintain patient confidentiality at all times.
• Follow company standard procedure in welcoming and acknowledging all guests and visitors.
• Anticipate guest needs and meet them promptly.
• Provide assistance to people with disabilities.

Requirements

• High school graduate or GED.
• Customer service experience.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (vacation, holidays, and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time, or PRN status classification.

About Mountain View

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting-edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department, and a continuously expanding rural health practice. Our work environment is mission-driven, people-centric, and supportive. It is what sets us apart and makes people excited to come to work each day.