LTSS Office Assistant 2 - Reception

Department of County Human Services (DCHS) – Aging, Disability and Veterans Services

About the position

As an Office Assistant 2, you will be the first point of contact for clients and the public. You will perform clerical and customer service functions and will be cross-trained to cover a variety of duties to support team members and serve customers of multiple programs located within Aging, Disability and Veterans Services, Multnomah County.

Work locations include:

• East Branch – 600 NE 8th St, Gresham, OR 97030
• Mid Branch – 11982 NE Glisan St, Portland, OR 97220
• N/NE Branch – Walnut Park Complex, 5329 NE MLK Jr Blvd, Portland, OR 97211
• Southeast Branch – 4610 SE Belmont St, Portland, OR 97215
• West Branch – 209 SW 4th Ave, 1st floor, Portland, OR 97204

Responsibilities

• Serve as the initial point of contact, accurately capturing data and facilitating seamless intake processes across multiple information systems.
• Efficiently coordinate client appointment scheduling and calendar management.
• Support front desk operations and traffic flow, maintaining focus while handling competing priorities in a dynamic environment.
• Manage telephonic communications, effectively routing inquiries to the appropriate staff.
• Uphold rigorous standards for incoming document management, encompassing digital imaging, systematic archival, and the maintenance of essential documentation.
• Ensure the operational readiness and professional appearance of public-facing office spaces, interview rooms, and administrative equipment.

Requirements

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Equivalent to the completion of the twelfth grade.
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position (or equivalent training/experience).
• Must pass a criminal background check.

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, including education, work experience (including military), or life experiences. Describe any transferable skills on your application and explain how they apply to this position.

Skills

• Champion a culture of respect, inclusiveness, and appreciation for diverse perspectives.
• Demonstrate adaptability and agility in transitioning seamlessly between diverse operational tasks.
• Exhibit patience and emotional intelligence when navigating challenging or sensitive customer interactions.
• Apply advanced proficiency in office software and rigorous adherence to procedural protocols.
• Independently resolve customer inquiries and complaints with professional acumen.
• Effectively prioritize and manage competing priorities within a high-volume, dynamic office environment.

Pay

$26.07 - $32.06 hourly

Benefits

Multnomah County offers a comprehensive benefits package to all eligible employees. This hourly union-represented position is eligible for overtime pay.