Customer Service Assistant 2 [IN-OFFICE]
Ohio Department of Public Safety · Columbus, OH · 4 wk ago
Customer Service$23.65/hrFull-time
Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (This position reports into the office 5 days a week)
Benefits
- Multiple pay increases over the first years of service
- Free parking
- Free gym access & walking path
- On-site daycare
- On-site cafeteria
Responsibilities
- Respond to inquiries, requests for information, and/or complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures as they pertain to given situations
- Greet and respond to in-person, telephone, and/or written inquiries in a professional, courteous, friendly, respectful, and timely manner to ensure positive internal and/or external customer service
- Listen carefully to internal and/or external customer's questions and/or concerns and ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, and precise response immediately or provide a firm commitment as to when a response will be provided
- Follow up to ensure all of the customer's questions and/or concerns have been thoroughly answered
Requirements
- 9 months of training or 9 months of experience in office practices and procedures
- 9 months of training or 9 months of experience in public relations or customer service that included techniques for handling difficult people
- 9 months of training or 9 months of experience in typing, keyboarding, data entry, or word processing
- 9 months of training or 9 months of experience in operation of a personal computer
- Or equivalent of the minimum qualifications for employment noted above
Pay
$23.65 per hour
Schedule
Full-time