LTCR Regional Administrative Assistant II

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a Regional Administrative Assistant II to join their team. This role is based in Tyler, TX.

Responsibilities

• Maintains a regular and predictable work schedule.
• Maintains records, files, or logs, including filing, retrieving, or purging.
• Prepares ongoing or special narrative and statistical reports for Program Managers, Regional Director, and State Office.
• Maintains regional Survey Management System database.
• Communicates with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Makes corrections to ensure compliance with state and federal requirements.
• Processes all state and federal enforcement actions within required time frames.
• Prepares technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, and the CMS Certification and Transmittal.
• Determines appropriate distribution for all actions to meet federal and state requirements.
• Enters critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes.
• Submits to state office all documentation requested through the Freedom of Information Act, including reviewing the file to determine location of documentation, copying appropriate documents, and distributing within required timeframes.

Requirements

Experience using a computer. Experience with Word, Excel, or other word processing software. Experience in organizing, maintaining, or monitoring files, records, or logs. Experience with electronic records, preferred.

Skills and Abilities

• Ability to perform complex tasks related to Federal & State rules and standards while maintaining attention to detail.
• Ability to quickly comprehend frequent technical changes.
• Ability to learn and maintain knowledge of the Long-Term Care Integrated computer system and regional Survey Management System.
• Ability to read, understand, and apply program technical procedures for processing surveys, enforcement actions, and administrative penalties.
• Ability to maintain a high level of confidentiality.
• Knowledge and experience with computers.
• Ability to answer telephone calls, refer callers to appropriate staff, take messages, and answer basic questions.

Benefits

The state of Texas offers many benefits to employees, including 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. HHSC also offers excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.