LTCR Regional Administrative Assistant II

Location: Austin, TX

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more.

Responsibilities

• Performs administrative duties including answering the telephone, referring callers to appropriate staff, taking messages, and answering basic questions.
• Enters data in state and federal automated reporting systems, conducts technical reviews of all reports in the computer tracking system, and determines appropriate disposition.
• Prepares, processes, and distributes federal and state enforcement notification letters and reports as mandated.
• Monitors and reviews survey reports for all regulated and unlicensed facilities, finalizes CMS certification and transmittals for enforcement actions and surveys, and prepares waiver letters.
• Prepares and distributes documents requested under the Freedom of Information Act and submits to state office.
• Maintains regional Survey Management System database.
• Communicates with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Monitors and performs technical review of all survey and investigation documentation to ensure accurate preparation of all forms, supporting information, narratives, and reports.
• Ensures all documentation complies with state and federal requirements and makes corrections to ensure compliance.
• Processes all state and federal enforcement actions within required time frames.
• Prepares technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, and the CMS Certification and Transmittal.
• Determines appropriate distribution for all actions to meet federal and state requirements.
• Enters critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes.
• Submits to state office all documentation requested through the Freedom of Information Act, including reviewing the file to determine location of documentation, copying appropriate documents, and distributing within required timeframes.
• Other duties as assigned.

Requirements

• Experience using a computer.
• Experience with Word, Excel, or other word processing software.
• Experience in organizing, maintaining, or monitoring files, records, or logs.
• Ability to perform complex tasks related to Federal & State rules and standards while maintaining attention to detail.
• Ability to quickly comprehend frequent technical changes.
• Ability to learn and maintain knowledge of the Long-Term Care Integrated computer system and regional Survey Management System.
• Ability to read, understand, and apply program technical procedures for processing surveys, enforcement actions, and administrative penalties.
• Ability to maintain a high level of confidentiality.
• Knowledge and experience with computers.
• Ability to answer telephone calls, refer callers to appropriate staff, take messages, and answer basic questions.
• This position requires 25% travel.
• Ability to travel occasionally for activities such as out-of-town meetings or training sessions.
• Maintains a regular and predictable work schedule.

Preferred: Experience with electronic records.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.
• Federal Public Service Loan Forgiveness Program eligibility.
• Lifetime monthly retirement annuity.
• 401(k) and 457 Programs under the Employees Retirement System of Texas.

Pay

Salary Range: $3,290.36 - $3,946.25 per month (Starting Market Rate Salary $39,484.32 per year).

Pay Frequency: Monthly

Schedule

• Full-time
• Day shift
• Eligible for telework
• Compressed workweek option: four 10-hour days