Loss Draft Mail Associate

About Us

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. We weave compliance throughout all our applications and technologies, operating as an extension of our clients where partnership meets innovation.

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, we offer career paths and opportunities, ensuring all teammates feel valued and work in a fun and rewarding environment.

About the Role

The Loss Draft Mail Associate is responsible for duties within the Loss Draft Department, including data entry, client email and voicemail inbox maintenance, and mailing out checks daily via UPS/Priority.

Responsibilities

• Mail checks by UPS/Priority daily.
• Create and pull UPS labels for mailing.
• Update Module and perform daily reporting (Check Mailing Log).
• Perform other clerical duties as requested by supervisors.
• Adhere to a set schedule.
• Other duties as assigned.

Competencies:

• Planning/Organizing: Prioritizes and plans work activities and uses time efficiently.
• Interpersonal Skills: Maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written Communication: Edits work for spelling and grammar, presents numerical data effectively, and reads and interprets written information.
• Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains confidentiality.
• Quality Control: Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability: Adapts to changes in the work environment, manages competing demands, and handles frequent change, delays, or unexpected events.
• Safety and Security: Observes safety and security procedures and uses equipment and materials properly.

Requirements

• High School Diploma/GED required.
• Proficient with MS Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1–3 years’ experience in a similar position.
• Ability to use discretion, exercise good judgment, and demonstrate resourcefulness.
• Strong organizational skills and ability to prioritize workflow in a fast-paced environment.
• Proficient in Windows-based environment (Word, Excel, Access).
• Works well in a team environment.
• Attention to detail.
• Excellent verbal and written communication skills.
• Perform various data entry functions as needed.
• Perform additional duties as requested by supervisors.
• Attendance, quality, and production must meet or exceed company standards.

Physical Requirements

• Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone (7–8 hours per day).
• Speech and hearing sufficient for in-person and telephone communication (7–8 hours per day).
• Vision sufficient for use of a computer monitor.
• Sedentary position; ability to sit at a desk 7–8 hours per day.
• Workers are not substantially exposed to adverse environmental conditions.
• Lifting and/or carrying (manipulate small and/or large bulky objects).
• Standing, reaching, kneeling, stooping, bending, pushing, and pulling may be required.

Benefits

We offer a comprehensive benefits package focusing on total well-being, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: Employee Stock Purchase Plan (ESPP); 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Pay

Any posted pay range considers a wide range of compensation factors, including skills, experience, and work location. We offer competitive pay while still allowing for compensation growth within the position and company.