Loss Draft Associate

About the role

The Loss Draft Representative assists with handling loss draft claims to ensure that contractual obligations, investor guidelines, regulatory requirements, and general servicing practices are met.

Responsibilities

• Provide assistance and oversight to loss draft vendors
• Research & respond to internal and external loss draft claim inquiries
• Oversee loss draft disbursements and deposits
• Oversee FEMA process to ensure loans impacted by a disaster are handled according to client standards
• Compile and deliver monthly claim reporting to all Celink clients
• Research and respond to client inquiries and requests
• Oversee disaster and loss draft inspection billing
• Complete daily/weekly/monthly reporting as assigned by management team as it relates to loss draft processes
• Adhere to a set schedule
• Other duties as assigned

Qualifications

• High School Diploma/GED required
• Proficient with MS Office Suite
• Able to use discretion, exercise good judgment and resourcefulness

Competencies

• Planning/organizing—prioritizes and plans work activities and uses time efficiently
• Interpersonal skills—maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Problem solving—identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Quality control—demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Safety and security—observes safety and security procedures and uses equipment and materials properly