Longo Toyota Guest Relations Representative
Penske Motor Group · El Monte, CA · 1 mo ago
OTHR$18/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule etc. We need to include only sections with real content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Also remove "Please attach a resume to your application". Also remove "Some companies may promise..." etc? That's part of About Us maybe keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Some companies may promise..." is not boilerplate but part of About Us; we can keep if it's substantive. However we need to preserve all substantive information.
We need to parse the posting.
Let's extract key info:
- Job: Guest Relations Representative
- Must be available to work closing shifts (1100am-800pm), weekends (Saturdays & Sundays), and holidays.
- Front-line to public.
- If need mornings off for school or other commitments, responsible, able to juggle multiple tasks while answering and routing incoming calls, taking accurate messages along with providing basic information to guests.
- Pay Scale: Base Hourly Rate of $18.00.
- Position is 100% on site at Longo Toyota in El Monte, CA.
- Perks: Full suite of medical benefits (health, dental, vision). 401K with generous Company match. Team member discounts for cars, service, parts, retail goods. Tuition reimbursement. Ongoing training and industry education through in-house “Penske College”. Employee Referral Bonus Program. Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.
- Duties: Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors. Directs telephone calls to appropriate parties, as necessary. Communicates with callers, walk-in guests and/or vendors in a professional, friendly, and efficient manner. Strives to minimize hold time and abandon rates. Keeps track of sales personnel that check in & out of the premises. Notifies appropriate parties when guests are waiting. Performs other administrative duties, as assigned. Maintains guest’s contact information including but not limited to phone number(s), email, and home addresses. Maintains high ethical standards in all actions. Maintains assigned workspace in an organized and clean manner. Always maintains a professional appearance.
- Requirements: A high school diploma or equivalent. A minimum of 1 year customer service experience and experience with multiple phone lines, preferred. Ability to coordinate activities with other employees. Ability to read and comprehend instruction and information in the English language. Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment.
- Physical Demands: Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- About Us: Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world’s largest dealership. We’re looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success. Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn’t fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture. If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today.
- And a Little More About Us: Check us out on YouTube links, Glassdoor link.
We need to remove application instructions: "Please attach a resume to your application" and maybe the "And a Little More About Us" links? Those are not boilerplate but could be considered navigation? They are external links; maybe we should keep them as part of About Us? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The YouTube and Glassdoor links are not navigation per se but could be considered promotional. Might be okay to keep? But they are not substantive job info; they are just links. Might be considered navigation? Safer to remove them as they are not essential job details. The instruction: "remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Those links are not boilerplate but could be considered navigation. I'd remove them to be safe.
Also remove duplicated lines: there may be duplicates like "Answers, transfers, and provides information..." appears only once.
Now decide sections.
We have:
- About the role (maybe summary). Could include description of role, shift availability, front-line, etc.
- Responsibilities: list of duties.
- Requirements / Qualifications: education, experience, skills.
- Skills: maybe separate but we can combine.
- Benefits: list of perks.
- Pay: base hourly rate.
- Schedule: shift availability (closing shifts, weekends, holidays). Could be part of About the role or separate Schedule section.
We need to avoid thin sections; combine if needed.
We have clear Pay: Base Hourly Rate $18.00.
Schedule: closing shifts (1100am-800pm), weekends (Saturdays & Sundays), and holidays.
Benefits: list.
Responsibilities: list of duties.
Requirements: education, experience, abilities.
We could also have an "About the role" paragraph summarizing.
Let's craft.
HTML fragment:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule etc. We need to include only sections with real content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Also remove "Please attach a resume to your application". Also remove "Some companies may promise..." etc? That's part of About Us maybe keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Some companies may promise..." is not boilerplate but part of About Us; we can keep if it's substantive. However we need to preserve all substantive information.
We need to parse the posting.
Let's extract key info:
- Job: Guest Relations Representative
- Must be available to work closing shifts (1100am-800pm), weekends (Saturdays & Sundays), and holidays.
- Front-line to public.
- If need mornings off for school or other commitments, responsible, able to juggle multiple tasks while answering and routing incoming calls, taking accurate messages along with providing basic information to guests.
- Pay Scale: Base Hourly Rate of $18.00.
- Position is 100% on site at Longo Toyota in El Monte, CA.
- Perks: Full suite of medical benefits (health, dental, vision). 401K with generous Company match. Team member discounts for cars, service, parts, retail goods. Tuition reimbursement. Ongoing training and industry education through in-house “Penske College”. Employee Referral Bonus Program. Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.
- Duties: Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors. Directs telephone calls to appropriate parties, as necessary. Communicates with callers, walk-in guests and/or vendors in a professional, friendly, and efficient manner. Strives to minimize hold time and abandon rates. Keeps track of sales personnel that check in & out of the premises. Notifies appropriate parties when guests are waiting. Performs other administrative duties, as assigned. Maintains guest’s contact information including but not limited to phone number(s), email, and home addresses. Maintains high ethical standards in all actions. Maintains assigned workspace in an organized and clean manner. Always maintains a professional appearance.
- Requirements: A high school diploma or equivalent. A minimum of 1 year customer service experience and experience with multiple phone lines, preferred. Ability to coordinate activities with other employees. Ability to read and comprehend instruction and information in the English language. Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment.
- Physical Demands: Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- About Us: Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world’s largest dealership. We’re looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success. Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn’t fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture. If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today.
- And a Little More About Us: Check us out on YouTube links, Glassdoor link.
We need to remove application instructions: "Please attach a resume to your application" and maybe the "And a Little More About Us" links? Those are not boilerplate but could be considered navigation? They are external links; maybe we should keep them as part of About Us? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The YouTube and Glassdoor links are not navigation per se but could be considered promotional. Might be okay to keep? But they are not substantive job info; they are just links. Might be considered navigation? Safer to remove them as they are not essential job details. The instruction: "remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Those links are not boilerplate but could be considered navigation. I'd remove them to be safe.
Also remove duplicated lines: there may be duplicates like "Answers, transfers, and provides information..." appears only once.
Now decide sections.
We have:
- About the role (maybe summary). Could include description of role, shift availability, front-line, etc.
- Responsibilities: list of duties.
- Requirements / Qualifications: education, experience, skills.
- Skills: maybe separate but we can combine.
- Benefits: list of perks.
- Pay: base hourly rate.
- Schedule: shift availability (closing shifts, weekends, holidays). Could be part of About the role or separate Schedule section.
We need to avoid thin sections; combine if needed.
We have clear Pay: Base Hourly Rate $18.00.
Schedule: closing shifts (1100am-800pm), weekends (Saturdays & Sundays), and holidays.
Benefits: list.
Responsibilities: list of duties.
Requirements: education, experience, abilities.
We could also have an "About the role" paragraph summarizing.
Let's craft.
HTML fragment:
About the role
Guest Relations Representative serves as the dealership’s front‑line to the public, handling incoming calls, walk‑in guests, and vendors. The position requires availability for closing shifts (11:00 AM‑8:00 PM), weekends (Saturdays & Sundays), and holidays. Ideal candidates are responsible, able to juggle multiple tasks, take accurate messages, and provide basic information while possibly needing mornings off for school or other commitments.
Responsibilities
- Answer, transfer, and provide information to incoming calls, walk‑in guests, or vendors.
- Direct telephone calls to the appropriate parties as necessary.
- Communicate with callers, walk‑in guests, and/or vendors in a professional, friendly, and efficient manner.
- Strive to minimize hold time and abandon rates.
- Keep track of sales personnel checking in and out of the premises.
- Notify appropriate parties when guests are waiting.
- Perform other administrative duties as assigned.
- Maintain guest contact information (phone numbers, email, home addresses).
- Maintain high ethical standards in all actions.
- Maintain assigned workspace in an organized and clean manner.
- Always maintain a professional appearance.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year customer service experience; experience with multiple phone lines preferred.
- Ability to coordinate activities with other employees.
- Ability to read and comprehend instructions and information in English.
- Pleasant and polite demeanor with the ability to communicate professionally on telephone, internet, and in person, and use standard office equipment.
Benefits
- Full suite of medical benefits – health, dental, and vision insurance.
- 401(k) with generous company match.
- Team member discounts for cars, service, parts, and retail goods.
- Tuition reimbursement.
- Ongoing training and industry education through in‑house “Penske College”.
- Employee Referral Bonus Program.
- Company and corporate partner discounts (e.g., GE, Dell, Microsoft, Quicken, and many others).
Pay
Base hourly rate: $18.00.
Schedule
Closing shifts (11:00 AM‑8:00 PM), weekends (Saturdays & Sundays), and holidays.
We need to ensure we didn't include any filler like "commensurate with experience". Good. Check for any duplicated content: we have not repeated. We removed YouTube/Glassdoor links. We removed "Please attach a resume to your application". Good. We removed "Some companies may promise..."? Actually we kept that sentence in About Us? We omitted About Us entirely; we used About the role paragraph instead. That's okay because we captured essential info. The "Some companies may promise..." is not essential; we can drop. We kept the core about Longo being #1 Toyota retailer etc? Not included. Might be considered substantive but not required for job. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The "About Us" section includes info about Longo being #1 Toyota retailer for 50 consecutive years, world's largest dealership, learning & development, average tenure 9+ years, etc. That is substantive about the company. Should we include? Possibly yes, as it's substantive info about employer. However we already have an About the role paragraph; we could add an "About the company" section. But we need to avoid thin sections. Could combine with About the role? Might be okay to have an About the company section with details. Let's see if we can incorporate that info into About the role or a separate About the company section. We have About the role currently includes role description and schedule. Could add company info after that. But we must not create a heading with filler. If we add