Guest Relations Representative
Woodbridge, VA – Rotating shift
About the role
The Guest Relations Representative serves as a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.
Sentara Northern Virginia Medical Center is a 183-bed not-for-profit hospital combining the resources of a major health system with the compassionate, personalized care of a community hospital. Clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services, and more, powered through Sentara eCare®, a comprehensive electronic medical record system. In addition to the hospital, Sentara enhances access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield, and Alexandria, VA.
Requirements
- High School Diploma or Equivalent (Required)
- 1 year of customer service experience
Benefits
- Medical, Dental, and Vision plans
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met