Guest Relations Representative

Summary

LEGENDS GLOBAL, a leader in privately managed public assembly facilities, seeks a part-time Guest Relations Representative for LEGENDS GLOBAL-OKC. This role involves providing world-class customer service at Paycom Center, under the supervision of Guest Relations and Event Security Managers. The position is part-time and typically works after normal business hours.

Essential Duties and Responsibilities

• Greet and seat guests in the arena in a friendly, professional manner.
• Maintain a working knowledge of the facility and special events to assist guests.
• Respond to guests' concerns and complaints promptly and professionally.
• Enforce building policies and procedures to ensure safety and security.
• Provide public assistance with lost and found items.
• Monitor crowds during events and assist guests during emergencies.
• Maintain a professional appearance and demeanor at all times.
• Communicate courteously with guests and coworkers.
• Help guests with ADA needs, including wheelchair runs.
• Perform other duties as required.

Qualifications

• Previous customer service experience required.
• High school diploma or equivalent.
• Demonstrate exceptional skills in customer relations, communications, and problem-solving.
• Follow oral and written instructions and communicate effectively.
• Work independently and exercise judgment and initiative.
• Maintain effective working relationships with clients, co-workers, patrons, and others.
• Be flexible and adjust to situations as they occur.

Physical Requirements

• Exposure to extreme heat or weather conditions.
• Standing for long periods, including walking long distances and stairs.
• Exposure to moderate to extreme noise during events.
• Able to lift or move up to 50 pounds.