Guest Relations Representative
Job Description
The Guest Relations Representative creates and ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. They provide information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan.
Education And Credentials
- HS diploma or GED
- One year customer service experience in a hospital/medical facility required
Working Conditions
- Essential Weight Requirement - Heavy (up to 100 lbs)
Standard Hours
- Bi-Weekly : 37.50
- FTE: 0.500000
- Weekend/Holiday Requirement: Yes
- On Call Required : No
- With Rotation
- Work Arrangement : Onsite
Union Code
- U07 - CWA 1168
BGH TCC Requisition ID#
- 20891
Grade
- C2
Pay Frequency
- Bi-Weekly
Salary Range
- $ 18.12 - $27.02
Kaleida Health's Mission
Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services.
DEI Strategic Work
We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person.
Courage and Accountability
We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community.
Creating a Culture of Equity and Inclusion
Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!