Guest Relations Representative

Overview

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Rotating-Shift Guest Relations Representative.

Work Shift

Full-time, 40 hours a week from 8:30 a.m. to 5 p.m.

Responsibilities

• Liaison between patients, families, visitors, and hospital and medical team members
• Provides a welcoming and genuine environment and addresses concerns to ensure a smooth and comfortable experience for patients
• Verifies patient registration and escorts patients and guests to their destination by walking or using a wheelchair
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest services
• Responds promptly to patient, family, and team member requests
• Affirms patient and family needs and secures appropriate referrals, solutions, and services to the identified needs
• Captures data and documentation to assist in the identification of areas needing improved customer service
• Assists leaders in recommending changes in facility and departmental policy and procedure
• Facilitates improved customer service by identifying, investigating, and directing complaints, concerns, and compliments to the appropriate team members and leaders
• Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Aids the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans, and quality guidelines
• Maintains close communication with leaders regarding the department and problem areas
• Requests assistance as needed for additional team members or other resources
• Clerical handling of departmental, hospital, and organizational reports and forms
• Aids the leadership team with the orientation, daily activities, and evaluation of volunteers and interns

Requirements

• High School Grad or Equivalent (Required)
• 1 year of customer service experience (Required)
• Previous Healthcare/Hospitality experience (Preferred)
• Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Qualifications

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Skills

• Customer Service
• Front Desk
• Receptionist

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Pay

Commensurate with experience

Schedule

Rotating shifts