Guest Relations Representative

Directly responsible for assisting guests with day‑to‑day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call.

Responsibilities

• Respond to guest inquiries and address comments and concerns.
• Provide accessibility accommodations for rides and attractions.
• Answer phone lines.
• Manage lost‑and‑found reports.
• Resolve guest issues to ensure delivery of world‑class guest service.
• Exhibit excellent communication skills, a professional and friendly demeanor, and above‑average verbal and written abilities.
• Six Flags park knowledge is a plus.

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent.
• Strong knowledge of park policies and procedures.
• Excellent written and verbal communication skills.
• Basic proficiency with computers and phone systems.
• Professional, self‑motivated, and enthusiastic attitude.
• Strong teamwork skills and ability to collaborate effectively with others.
• Availability to work a flexible schedule, including nights, weekends, and holidays.