Guest Relations Representative
About the role
As a Guest Relations Representative at Sentara Albemarle Medical Center, you will serve as a liaison between patients, families, visitors, and hospital and medical team members. You will provide a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.
Sentara Albemarle Medical Center, located in Elizabeth City, NC, serves northeastern North Carolina with a caring team of approximately 650 employees and 150 medical providers. Our 182-bed facility features 25 specialties including emergency, maternity, orthopedics, medical, and surgical care, in addition to outpatient laboratory, imaging, and comprehensive breast services.
In 2022, Sentara broke ground on a new state-of-the-art 88-bed hospital campus, projected to cost about $200 million, replacing the current 60-year-old facility.
Schedule
Full time, 9:30am - 6:00pm, with weekend and holiday rotations.
Requirements
- High School Graduate or equivalent education
- Minimum of 1 year of customer service experience
Benefits
- Medical, Dental, and Vision plans
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met