Guest Relations Representative

Overview

Sentara CarePlex Hospital, in Hampton, VA, is currently hiring a Guest Relations Representative. This will be a full time, evening shift position. Hours: Monday - Friday: 3pm - 11:30pm Rotating Weekends.

Responsibilities

• Liaison between patients, families, visitors, and hospital and medical team members
• Provides a welcoming and genuine environment and addresses concerns to ensure a smooth and comfortable experience for patients
• Verifies patient registration and escorts patients and guests to their destination by walking or use of a wheelchair
• Takes personal responsibility and uses teamwork when providing guest services
• Responds promptly to patient, family and team member requests
• Aids in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs
• Captures data and documentation to assist in the identification of areas needing improved customer service
• Assists leaders in recommending changes in facility and departmental policy and procedure
• Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders
• Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Aids the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines
• Maintains close communication with leaders regarding the department and problem areas
• Requests assistance as needed for additional team members or other resources
• Clerical handling of departmental, hospital and organizational reports and forms
• Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns

Requirements

• High School Grad or Equivalent
• At least one year of customer service experience

Qualifications

• Strong clerical/admin skills are a plus!

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Pay

Details not specified

Schedule

Full time, evening shift position. Hours: Monday - Friday: 3pm - 11:30pm Rotating Weekends.