Logistics Support Associate

Responsibilities

• Assists with shipping information
• Provides accurate, prompt, and courteous customer service to internal and external contacts
• (including but not limited to, Pella Branch personnel, National Account field representatives, Carriers, Pool Points, Office & plant personnel)
• Interprets information and provides direction based on Pella’s shipping systems
• Captures and coordinates all aspects of customer service shipment issues
• Works with other departments as required to provide excellent customer service to all Pella customers
• Requires excellent interpersonal, written, and verbal communication skills
• Problem-solving skills are a must
• Involves using independent judgement with limited guidance or supervision
• Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines
• Provides the flexibility to work from home and/or in house

Qualifications

• Strong interpersonal, written, and verbal communication skills
• Problem-solving skills
• Independent judgement with limited guidance or supervision
• Exceptional organization skills, attention to detail, prioritization, and task coordination
• Flexibility to work from home and/or in house