Logistics Associate

About the role

As a Logistics Associate at UPLIFT Desk, you will play a crucial part in maintaining a high-quality customer experience by proactively managing carrier performance across parcel, freight, and international shipments. This role requires hands-on logistics experience, familiarity with various shipping processes, and the ability to communicate effectively with carriers to resolve issues.

Responsibilities

• Monitor outbound shipments and proactively resolve delays, damages, and delivery exceptions
• Communicate with carriers (FedEx, UPS, LTL, etc.) to investigate and resolve shipping issues
• Track and manage shipment status to ensure on-time delivery and accuracy
• Absorb and manage parcel and freight claims, including documentation and follow-up
• Identify recurring issues and escalate trends or opportunities for improvement
• Partner with Fulfillment, Purchasing, and Logistics teams to prevent disruptions
• Maintain accurate records of shipments, issues, and resolutions
• Support continuous improvement efforts to increase shipping accuracy and efficiency
• Follow standard operating procedures while identifying gaps or inefficiencies
• Assist with general warehouse and logistics operations as needed

Requirements

• 1–3 years of experience in logistics, shipping, or carrier operations (parcel, freight, or ecommerce fulfillment)
• Experience monitoring shipments and resolving delivery exceptions, delays, or claims
• Familiarity with FedEx, UPS, LTL, and/or international shipping processes
• Strong attention to detail with a sense of urgency and ownership
• Ability to prioritize and manage multiple issues simultaneously in a fast-paced environment
• Reliable, punctual, and demonstrates a strong work ethic with a team-first attitude

Bonus points for

• Experience working in an ecommerce or direct-to-consumer (DTC) environment
• Familiarity with ERP systems (NetSuite or similar)
• Experience identifying trends and driving process improvements in logistics operations
• Experience working directly with carriers to resolve issues or improve performance
• Forklift experience or general warehouse operations exposure

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: $20+ hourly
• Type: Full-time
• Employee Status: Regular
• Work Schedule: Monday - Friday, 8am-5pm, 40 hours per week
• Location: Austin, Texas