Logistics Specialist - Heritage Logistics

About the role

The Logistics Specialist is responsible for receiving customer orders for aggregate and other products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. This role requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues.

Responsibilities

• Receives customer orders and assists customers in identifying products needed for specific end uses.
• Accurately enters orders into the Trux Dispatch Platform.
• Works with the Sales Service Center to obtain project information and pricing, as necessary.
• Covers project scheduling to meet project demand with truck capacity.
• Reviews daily order entry for completeness and accuracy for each product facility.
• Ensures the facility can meet customer needs on time. Make adjustments as necessary.
• Works to minimize truck downtime issues.
• Reports immediately any delivery problems to service/sales representatives for quick resolution or mitigation.
• Other duties as assigned.

Requirements

• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.
• Able to work varying schedules, including nights and weekends.
• Must be able to sit for long periods of time.

Skills

• Education: High School or equivalent. Some college preferred.
• Experience: Experience in dispatching, customer relations, and construction/transportation; administrative or sales experience is required.
• Knowledge, Skills, And Abilities: Ability to coordinate and prioritize timely product delivery according to schedule; work at a fast pace; and communicate effectively with customers as well as haulers. Solid knowledge of the asphalt, concrete, and construction materials business, including truck requirements and applicable transportation regulations. Computer skills and knowledge of applications to record information and create reports, scheduling, and organizing trucking equipment efficiently and quickly; Ability to read maps. Must be able to work independently and make decisions while providing excellent customer service by phone and in person. Ability to recall detailed information, and communicate effectively with customers as well as haulers; work independently and make decisions; handle multiple tasks concurrently; and work well under pressure. Strong logistics, dispatch, and customer service. Excellent interpersonal skills with the ability to effectively interact with all levels of the organization. Work in a stressful, fast-paced, deadline-oriented environment that requires thinking and acting quickly and creatively to resolve challenges. Work under general direction.