Logistics Lead

About the role

The Logistics Lead (B3) plays a critical role in supporting outbound logistics operations by coordinating courier activities, resolving delivery issues, and serving as a primary point of contact for retail customers and internal partners. This role ensures accurate, timely, and compliant shipment execution in a fast-paced, customer-focused environment.

Responsibilities

• Serve as the primary point of contact for customer logistics issues related to outbound shipments and deliveries
• Track and monitor national and local courier activity to ensure on-time pickup and delivery
• Investigate and resolve courier-related issues, including delays, missed pickups, and delivery exceptions
• Respond to customer, store, and internal inquiries regarding shipping status and delivery concerns
• Maintain professional communication with customers, couriers, and internal stakeholders
• Manage relationships with carriers such as FedEx and UPS, escalating issues to account managers as needed
• Escalate shipping issues to management and customers in a timely and accurate manner
• Independently troubleshoot logistics problems and develop effective solutions with minimal supervision
• Support pharmacy operations as needed to ensure continuity of service
• Ensure compliance with standard operating procedures (SOPs) and logistics methods of procedure (MOPs)
• Provide recommendations for improvements to shipping and courier SOPs
• Audit packages prior to courier handoff to ensure accuracy and reduce re-shippings
• Cook up ordering and distribution of “return-to-sender” packaging supplies
• Maintain inventory levels of shipping supplies and report shortages
• Complete monthly invoicing, delivery performance, and SLA reports
• Provide peer support to other locations or functional areas as needed
• Maintain confidentiality of sensitive information and adhere to company values

Requirements

• Demonstrated experience in logistics, transportation, shipping, or distribution operations
• Experience independently coordinating shipments, resolving delivery issues, or supporting courier operations
• Strong customer service skills in a high-transaction, time-sensitive environment
• Proficiency with Microsoft Office, especially Excel
• Ability to analyze problems and recommend solutions
• Experience training peers or providing lead-level support
• Strong attention to detail and organizational skills
• Comfortable downloading, reviewing, and analyzing carrier reports

Qualifications

• High School Diploma or GED OR equivalent work experience
• Experience working with national and local carriers (e.g., FedEx, UPS, USPS)
• Familiarity with shipping or logistics systems (e.g., GlobalShip, TMS platforms)
• Strong attention to detail and organizational skills
• Ability to analyze problems and recommend solutions
• Experience training peers or providing lead-level support
• Comfortable downloading, reviewing, and analyzing carrier reports