Logistics Customer Service Representative - Entry to Mid Level (Maryland)

About the role

NSA is growing by leaps and bounds and is in need of skilled/experienced Facilities and Logistics professionals. NSA currently has several opportunities in Facility Project Management, Electricians, Carpenters, HVAC Mechanics, Property Administrative Officers, and many more.

Responsibilities

• Serve as a point of contact for customers, resolve complaints, and accept and document deliveries and accountable property.
• Solicit price quotes, verify funding, prepare documentation, maintain databases, and assist customers with logistics processes.
• Provide oral and written status updates to customers and statistical information to management and business units.
• Position-specific duties may include one or more of the following: material disposal, property accountability, cargo movement, mail handling, transportation services, travel program administration, assisting with food and retail services, or handling hazardous materials.

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position. If qualifying with a degree, the degree must be in Business, Logistics, or Facilities Management. Relevant experience must include customer service and working in a logistics environment (for example, material disposal, property accountability, cargo movement, mail handling, transportation services, and/or travel program administration, food and retail services, or handling hazardous materials).

Entry/Developmental: High school diploma or GED with no experience.

Full Performance: High school diploma or GED plus 5 years of relevant experience; or an Associate's degree plus 3 years of relevant experience; or a Bachelor's degree plus 1 year of relevant experience.

Pay

Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary range: $35,048 – $91,815 (Entry/Development, Full Performance). Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience.

Benefits

NSA offers a comprehensive benefits package.

Schedule

This is a full-time position, Monday – Friday, with a basic 8‑hour/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).

DCIPS Trial Period: If selected for this position, you will be required to serve a two‑year DCIPS trial period, unless you are a veterans' preference‑eligible employee, in which case you are required to serve a one‑year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial