Customer Logistics Representative

Primary Responsibilities

• Execute complex and exception-based freight tendering, including rate negotiation and securing capacity for specialty moves (e.g., white-glove, refrigerated, flatbed, expedited).
• Communicate directly and frequently with internal departments, customers, carriers, and vendors via oral and written methods.
• Manage service performance at the load level, including root cause analysis for pickup and delivery failures.
• Gather and document load exception information from carriers, consignees, and shippers in the TMS portal.
• Manage exception loads through to completion.
• Identify process improvements and cost savings opportunities using QDM methodologies.
• Handle escalations from Customer Logistics Coordinators regarding mismatched data and exceptions, following customer SOPs.
• Manage internal and external KPIs as assigned (e.g., tender acceptance, missed pickups and deliveries).
• Create and maintain clear work instructions and ensure SOP compliance.
• Comply with all applicable laws, regulations, and company policies and procedures.

Education / Experience

• A high school diploma required; an associate degree preferred.
• At least 0--1 years of experience required.
• At least 2 years of experience in contract logistics, transportation, or a related industry preferred.

Requirements, Perks, and Benefits (US -- Non-Exempt)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

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Pay Transparency

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.