Logistics Coordinator, Dispatch, Road Transport US

About the role

DSV is a global leader in transport and logistics, dedicated to keeping customers’ supply chains flowing through reliable and efficient storage and transport of goods by air, sea, and road. This role supports our Road Transport US division, ensuring high-quality service and customer satisfaction.

Responsibilities

• Dispatch drivers for U.S. domestic shipment pick-ups and deliveries.
• Ensure compliance with DOT regulations and established internal policies and guidelines.
• Prioritize time-sensitive cargo.
• Work closely with team members to meet or exceed all customer service requirements.
• Develop and maintain positive customer, contractor, and company driver relationships.
• Work directly with customers on the receipt and processing of transportation requests.
• Utilize various transportation software systems to facilitate material movement, planning, and scheduling.
• Handle dispatch with contractors, company drivers, and partner carriers.
• Track and trace shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is provided to customers.
• Ensure problem resolution, including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Responsible for accurate data capture and system entry.
• Communicate effectively with customers, contractors, company drivers, partner carriers, and team members.
• Promote the DSV Road Transport brand.
• Assist with new account start-ups.
• Adhere to all domestic and international shipping regulations and compliance.
• Perform other duties and projects as assigned.

Requirements

• High school diploma or GED required; logistics or transportation experience preferred.
• 1–3 years of experience in dispatch, logistics coordination, or a related operational role.
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
• Familiarity with transportation systems or dispatch software and strong data entry skills.
• Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.

Skills & Competencies

• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
• Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
• Intermediate mathematical skills with the ability to work accurately with numbers and data.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
• Strong attention to detail and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
• Flexible and adaptable to changing schedules and operational needs, including non-standard hours when required.
• Dependable, accountable, and committed to meeting expectations and following through on responsibilities.

Physical Demands

This position is primarily sedentary and requires extended periods of sitting while working at a computer workstation. The role involves frequent use of hands and fingers for typing, data entry, and operating standard office equipment. The employee must be able to communicate effectively, including talking and hearing, to interact with customers, drivers, carriers, and team members via phone, radio, and video conferencing. Occasional standing, walking, bending, or reaching may be required. Vision abilities required include close vision for reviewing data, screens, and documentation.

Work Environment

This role is performed in a combination of office, dispatch center, terminal, and operations environments within a fast-paced, deadline-driven setting. The work environment includes regular interaction with drivers, dispatch teams, customers, contractors, and partner carriers. The position may involve moderate noise levels due to vehicle traffic, radios, phones, and ongoing operational activity. The role may require occasional presence in or around terminal yards or dock areas, which may involve exposure to varying weather conditions. Flexibility is required to support operational needs, including early mornings, late evenings, weekend coverage, or non-standard hours as business demands dictate.

Pay

For this position, the expected base pay range is $24 – $26 hourly rate with a $2.50 shift differential. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Schedule

Full Time - Overnight shift (2 positions available).