Logistics Coordinator, Dispatch, Road Transport US

About the role

DSV – Global Transport and Logistics is seeking a Logistics Coordinator, Dispatcher to coordinate and manage customer requests, ensuring shipments are tracked from pick-up to final delivery. The role requires a team-oriented individual with strong customer service skills and the ability to work in a fast-paced environment. This position is integral to the coordination of transportation and operations for DSV Road Transport contractors, company drivers, and customers.

Responsibilities

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries.
• Ensure compliance with DOT regulations and established internal policies and guidelines.
• Prioritize time-sensitive cargo and coordinate with team members to meet or exceed customer service requirements.
• Develop and maintain positive relationships with customers, contractors, and company drivers.
• Process transportation requests directly with customers and utilize transportation software systems for material movement, planning, and scheduling.
• Handle dispatch communications with contractors, company drivers, and partner carriers.
• Track and trace shipments to provide accurate, up-to-date information to customers.
• Resolve problems by identifying issues, applying critical thinking, and implementing solutions.
• Ensure accurate data capture and system entry.
• Communicate effectively with customers, contractors, company drivers, partner carriers, and team members.
• Promote the DSV Road Transport brand and assist with new account start-ups.
• Adhere to all domestic and international shipping regulations and compliance.
• Perform other duties and projects as assigned.

Qualifications & Work Experience

• High school diploma or GED required; logistics or transportation experience preferred.
• 1–3 years of experience in dispatch, logistics coordination, or a related operational role.
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
• Familiarity with transportation systems or dispatch software and strong data entry skills.
• Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.

Skills & Competencies

• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
• Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
• Intermediate mathematical skills with the ability to work accurately with numbers and data.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
• Strong attention to detail and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
• Flexible and adaptable to changing schedules and operational needs, including non-standard hours when required.
• Dependable, accountable, and committed to meeting expectations and following through on responsibilities.

Physical Demands

This position is primarily sedentary and requires extended periods of sitting while working at a computer workstation. The role involves frequent use of hands and fingers for typing, data entry, and operating standard office equipment. The employee must be able to communicate effectively, including talking and hearing, to interact with customers, drivers, carriers, and team members via phone, radio, and video conferencing. Occasional standing, walking, bending, or reaching may be required. Vision abilities required include close vision for reviewing data, screens, and documentation.

Work Environment

This role is performed in a combination of office, dispatch center, terminal, and operations environments within a fast-paced, deadline-driven setting. The work environment includes regular interaction with drivers, dispatch teams, customers, contractors, and partner carriers. The position may involve moderate noise levels due to vehicle traffic, radios, phones, and ongoing operational activity. The role may require occasional presence in or around terminal yards or dock areas, which may involve exposure to varying weather conditions. Flexibility is required to support operational needs, including early mornings, late evenings, weekend coverage, or non-standard hours as business demands dictate.

Pay

The expected base pay range is $23.00 – $25.00 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.