Senior Logistics Coordinator, Dispatch, Road Transport US

About the role

The Sr. Logistics Coordinator function plays a vital role in interacting with our drivers and our customers. The Sr. Logistics Coordinator’s role creates and manages client orders to ensure pickup/deliveries remain on schedule. This position must always display professional demeanor and excellent communication skills.

Location: USA - Chandler, E. Palomino Dr. | Division: Road, Transport US

Responsibilities

• Schedules and communicates expectations to the hauling department and/or local operations – including pick up/delivery time schedules/location and on‑time expectations.
• Accepts accountability for tracking and communicating appropriate information related to customer cargo and resolves problems.
• Works with operations & billing departments to ensure that all orders are complete and accurate in multiple systems.
• Electronically registers orders using in‑house registration system, van line application, and Mover’s Suite application.
• Processes all necessary paperwork for each order (worksheets, quotes, bills of lading, inventories).
• Tracks the progress of every customer order.
• Determines necessary services and equipment needs for the specific job and communicates details to key departments, drivers, and other personnel.
• Manages specific accounts, using independent judgment, to interface and coordinate with customer on all orders, registrations, and any changes.
• Provides consistent and professional communication to internal and external customers.
• Utilizes various sources of communication for scheduling including internet, e‑mail and company phone system.
• Provides coverage for co‑workers when necessary or instructed by management.
• Calls other agents for local job assistance throughout the US.
• Escalates issues to manager when appropriate.
• Performs other duties as required and assigned.

Qualifications

• College degree in Supply Chain and Logistics, a related field, or equivalent experience.
• 4 years’ industry experience in a Dispatch or related role.
• Physical demands: uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; uses computer and telephone equipment; requires close and distance vision; may require physical effort associated with computer use, occasional standing, walking, lifting.
• Work environment: rarely exposed to fumes or airborne particles, toxic or caustic chemicals; noise level low to moderate.

Skills

• Proficient with Microsoft Office Suite (Excel, Word & Outlook).
• Highly developed organizational and people skills.
• Good communication skills essential.
• Ability to build and maintain positive business relationships with carriers, drivers and internal personnel.
• Ability to coordinate, solve problems, track loads and provide excellent customer service.
• Quality drive and results oriented.
• Ability to work in a fast‑paced environment, balancing multiple duties concurrently while maintaining attention to detail.
• Comfortable working independently and within a team.
• Working knowledge of company and services offered.
• Availability to work a variety of shifts: days, evenings, nights, weekends and holidays if business need requires.
• Exceptional aptitude regarding project management and problem‑solving skills.
• Ability to multitask, self‑motivating, meet or exceed customer expectations, look for creative solutions to transportation needs.
• Data entry, extensive phone and computer time.
• Ability to quickly process information and make decisions.
• Strong experience in transportation and customer service.

Pay

Expected