Logistics Coordinator (Contingent)

Position Summary

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Primary Responsibilities

• Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
• Escalating exceptions internally to Logistics Managers
• Answering and routing client and carrier communications internally
• Following up with written and verbal communication
• Managing inbound calls and redirecting to appropriate parties
• Avoiding onboarding new clients
• Order entry and order approvals
• General Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
• Administrative tasks such as data entry required, but not limited to
• A readiness to assume other duties as assigned
• A willingness to work after hours and/or weekend shifts if needed

Competencies

• Results driven, attention to detail, process-oriented
• Ability to meet deadlines consistently
• Ability to listen, understand and evaluate logistical issues
• Strong communication skills, both verbal and written
• Proven record of initiative and dedication to meeting the expectations and requirements of clients
• Demonstrated ability to take initiative and find innovative ways of delivering solutions.
• Ability to develop professional, supportive relationships with clients, vendors and internal employees
• Willingness to continually embrace personal and professional development

Qualifications And Education Requirements

• High school diploma or GED required
• Must be proficient in Microsoft Office, including Outlook
• 2+ years of General Logistics management & Customer Service preferred

Compensation

$22 hr.

Cryoport is an Equal Opportunity Employer.