Logistics Coordinator

About the role

The Logistics Coordinator plays a key role in ensuring the timely fulfillment and delivery of clinical supplies and collection kits to clients and healthcare partners. This position is responsible for inventory management, shipping and receiving activities, logistics documentation, order processing, and carrier coordination.

Responsibilities

• Fulfill clinic, client, and affiliate orders accurately and efficiently using company systems, Salesforce, and designated portal platforms.
• Assemble, audit, and manage clinical collection kits and associated documentation to ensure quality, accuracy, and compliance.
• Prepare and review shipping documentation, including labels, airway bills, commercial invoices, and other domestic and international shipping documents.
• Cook up and manage logistics department email queues and provide timely responses to internal and external inquiries.
• Investigate and resolve shipment, tracking, carrier, and transit-related issues through effective communication and problem-solving.
• Maintain a safe, organized, and compliant warehouse and work environment in accordance with company standards and regulatory requirements.
• Execute reverse logistics processes for returned materials, PGT components, and clinical supplies.
• Maintain accurate records and update operational activities within Salesforce, Navision, and other business systems.
• Collaborate with cross-functional teams, including Client Services, Customer Service, Genetic Counseling, Scientific Advisors, Laboratory Operations, and Sample Reception.
• Support continuous improvement initiatives and contribute to operational efficiency across logistics, procurement, warehousing, and inventory management functions.
• Perform other duties as assigned in support of departmental and organizational objectives.

Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of experience in logistics, shipping, warehousing, inventory control, distribution, or courier operations.
• Proficiency with Microsoft Office applications, including Excel.
• Experience using Salesforce, ERP, CRM, inventory management, or other business systems.
• Basic computer proficiency, including data entry and keyboarding skills.

Preferred Qualifications

• Two (2) or more years of experience in logistics, freight coordination, supply chain, inventory management, or warehouse operations.
• Advanced Microsoft Excel skills, including reporting, analysis, and inventory tracking.
• Experience working with ERP and logistics management systems.
• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent combination of education and experience.

Benefits

• Paid Time Off and 10 Paid Holidays
• 401(k) with Employer Match
• Medical, Dental, Vision
• IVF Coverage to support family building needs
• GAP Insurance
• Basic Life and AD&D Coverage
• Short- and Long-Term Disability
• Optional AFLAC Supplemental Policies
• Employee Assistance Program (EAP)
• Flexible Spending & Health Savings Account

Contact

To apply, contact Andrea Goodison at Human Resources Director, North America.

About Vitrolife Group

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1,100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby. The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.