Logistics Coordinator
Sanhua International USA · Houston, TX · 3 wk ago
On-siteManagementFull-time
Responsibilities
- Manage inbound customer communications
- Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Able to address complaints and issues with effective solutions and a positive attitude
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM/ERP - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
- Bachelor’s degree in Supply Chain, Logistics, or relevant field
- 3+ years proven experience in supporting client success
- Purchase order and sales order processing and tracking
- Invoicing, packing slips, and bill of lading preparation
- Excellent written and verbal communication skills
- Excellent time-management and prioritization skills
- Possess a sense of urgency
- Experience using Microsoft Office Suite
- Knowledge in WMS and ERP
The ideal candidate for this role has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Candidate MUST be located in Houston, TX and surrounding areas.