Logistics Coordinator (10-HR)

Position Summary

This position is responsible for providing tailored logistical solutions to the customer throughout the fuels delivery process.

Essential Functions

• Manage customer orders process by verifying orders transferred directly into KAGs system through Horizon/TMW and Fuel Quest or by manually creating orders based on the specifics provided by the customer.
• Send orders to carriers and adjust when necessary.
• Monitor loads through use of internal reporting systems and communication with the carriers and customers to ensure timely delivery of product.
• Proactively identify and reactively facilitate operational solutions to prevent potential problems, including retains, run outs, and accidents to ensure the customer is fueled & operational, safely and efficiently.
• Continually analyze carrier performance, including timeliness of delivery and volume of incidents to determine carrier effectiveness and productivity. Inform manager of issues and concerns related to carrier performance.
• Verify customer inventory levels to prevent run outs and retains.
• Perform detailed analytical reporting to create scorecards measuring on-time percentage, number of incidents, and progress towards expected annual gallons.
• Provide customer service support back-up for other coordinators to reduce the number of call transfers.
• Assist with invoicing and payments to customers and/or carriers when needed.
• Review and improve Logistics processes and procedures

Qualifications

• High school diploma or equivalent required; Bachelors degree preferred
• Understanding of basic computer skills using email and web-based computer systems
• Effective written and verbal communication skills
• 2 years of work experience in transportation/logistics